Customer Service Coordinator Job at Ricoh USA, Inc., Baltimore, MD

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  • Ricoh USA, Inc.
  • Baltimore, MD

Job Description

Join our team as an Area Customer Service Coordinator, where you'll be a vital link in ensuring exceptional service delivery to our valued clients. Your role will encompass supporting daily operations, implementing new services, and fostering a customer-centric environment, all while making a positive impact within your assigned geographical area.

  • Support daily operations and service delivery: Partner with management to enhance processes, ensure compliance with best practices, and drive continuous improvement through data insights.
  • Assist in new service implementation: Coordinate setup and expansion of customer accounts in collaboration with Field Implementation Managers.
  • Engage with customers and teams: Embody a service-first mindset—communicating clearly, remaining adaptable, and providing reliable, hands-on support across locations.
  • Operate within a flexible field-based environment: Travel within approximately a 60-mile radius to support client sites, including occasional evening or weekend events.
  • Qualifications: High school diploma and 1+ year of relevant experience required; proficiency in Microsoft Office preferred; strong communication, adaptability, and customer service orientation essential.

Job Tags

Work at office, Flexible hours, Afternoon shift,

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