Job Description

✨ IT Account Manager — Hybrid | Lewes, DE ✨

📌 JOB DESCRIPTION

The IT Account Manager is a client-focused, relationship-building role dedicated to ensuring client satisfaction, retention, and long-term growth. As a trusted advisor , you’ll connect business goals with technology solutions across Managed IT services, VoIP, cybersecurity, and infrastructure .

You’ll lead strategic conversations, manage renewals and licensing, identify upsell/cross-sell opportunities, and collaborate with technical leaders. This is a full-time, hybrid role based in Lewes, Delaware , reporting directly to the VP of Sales & Marketing — and offering strong growth opportunities within a rapidly expanding team. 🚀

🎁 BENEFITS

• 🏦 401(k) with employer match
• 💸 Profit-sharing plan
• 💵 Competitive wages
• 🩺 Health care coverage
• 🌴 Paid time off
• 🎉 Employer-sponsored team events
• 🤗 Collaborative, fast-growing, team-oriented culture

💰 COMPENSATION PACKAGE

• Base Salary: $60,000
• Variable Compensation: 25% of total earnings
• OTE: ~$80,000

🛠️ ESSENTIAL JOB FUNCTIONS

• 🤗 Serve as the primary relationship owner for assigned clients (non-support).
• 🤝 Build long-term, trust-based client relationships to ensure satisfaction and retention.
• 🚀 Lead client onboarding, implementation planning, and account transitions.
• 📊 Conduct and lead Quarterly Business Reviews (QBRs) with performance insights.
• 🧩 Collaborate with technical leaders on IT roadmaps and budget planning.
• 📈 Identify and manage upsell/cross-sell opportunities across service lines.
• 📝 Track contracts, renewals, licensing, and agreement health.
• 🗂️ Maintain accurate CRM records and forecasting data.
• 🧠 Support content strategy and annual planning for client accounts.
• 📣 Manage 100+ accounts, prioritizing based on complexity and revenue.
• 🚗 Approximately 25%+ local travel for client meetings.
• 🛡️ Advocate internally for client needs and ensure cross-team collaboration.
• 💡 Demonstrate strong customer service, strategic thinking, and follow-through.

🎯 REQUIREMENTS

• 2+ years in account management, client success, or similar.
• 💼 MSP (Managed Service Provider) experience required .
• 🎓 Bachelor’s degree required.
• 💬 Excellent communication & client-facing skills.
• 🖥️ Proficiency with CRM systems + Microsoft Office.
• 🧠 Strong organization, time management & forecasting abilities.
• 🏷️ Ability to advise and sell at manager level and above.
• 🔍 Strong problem-solving and decision-making skills.
• ☁️ Basic understanding of cloud infrastructure concepts.
• 🤝 Alignment with company values and a collaborative team culture.
• ✅ Willing to complete a drug screen & background check.

✨ NICE TO HAVE

• ⭐ Experience with HubSpot.
• ⭐ Familiarity with EOS or similar accountability frameworks.

🎓 EDUCATION

• Bachelor’s degree required.
• Certifications in MSP, IT account management, cybersecurity, or telecom are a plus.

🏢 WORKING CONDITIONS

• 🏠 Hybrid: 1-2 days peer week at the office.
• ⏰ Schedule: 8:30 AM – 5:00 PM.
• 👟 Increased onsite time during onboarding.
• 🚗 25%+ local travel ; mileage/travel covered.
• 📍 Must live near Lewes, Delaware (no relocation provided).
• 💼 Full-time / Regular position.

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