Customer Success Manager Job at LHH, Berkeley, CA

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  • LHH
  • Berkeley, CA

Job Description

Customer Success Manager

Berkeley, CA | Full-Time | On-Site

Compensation: $100,000 – $130,000 per year

Key Responsibilities:

  • Lead and mentor a team to achieve performance, quality, and service goals.
  • Set clear expectations, provide regular feedback, and ensure accountability through coaching and evaluations.
  • Motivate, train, and develop team members to perform at their highest potential.
  • Oversee daily operations, including scheduling, workload distribution, and adherence to processes.
  • Foster open and consistent communication with clients, strengthening long-term partnerships.
  • Engage directly with clients via email, phone, and virtual platforms, managing escalations and complex service issues.
  • Monitor and assess team communications to ensure a high level of customer experience.
  • Collaborate with leadership to implement process improvements and drive team performance.
  • Communicate effectively across departments to support client needs and continuous improvement.

Qualifications:

  • Minimum 5 years of experience in a customer service or experience management role.
  • Proven ability to lead, coach, and hold a team accountable to defined performance standards.
  • Strong leadership presence with a focus on team development and consistent follow-through
  • Excellent problem-solving, decision-making, and interpersonal skills.
  • Experience with ERP systems preferred.
  • Exceptional written and verbal communication skills.

Search managed by: Carly Dilworth

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to:

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

  • The California Fair Chance Act
  • Los Angeles City Fair Chance Ordinance
  • Los Angeles County Fair Chance Ordinance for Employers
  • San Francisco Fair Chance Ordinance

Job Tags

Full time, Local area,

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