Job Description

Job Description:

Insight Global is seeking to hire a Surgical Center Operations Manager for a boutique Surgical Center that is a fully accredited cosmetic surgery facility in Beverly Hills. We deliver exceptional patient experiences and surgical outcomes through a high-touch, system-driven approach. With one operating room, a dedicated surgeon, and a growing team, the center is entering a new phase of expansion—building scalable processes, optimizing performance, and strengthening brand presence across California’s premium aesthetic market.

The Surgery Center Operations Manager is the central operational leader responsible for the smooth daily running of the center and the foundation for future growth. This role blends hands-on operational oversight with strategic execution, ensuring the center operates safely, efficiently, and profitably. The Manager will collaborate closely with the Managing Director, Medical Director, and patient care team to uphold standards of operational excellence, compliance, and confidentiality—while positioning the center for multi-site expansion across the U.S.

Required Skills:

• Bachelor’s degree in Healthcare Administration, Business, or related field (MBA preferred).
• Minimum 5 years’ experience managing operations in a cosmetic surgery, aesthetics, or ASC environment.
• 3+ years of management experience
• Proven track record in scaling operations or managing multiple clinics.
• Experienced in people management, conflict resolution, and KPI-driven performance culture.
• Proficient in EMR/PM systems, CRM platforms, and Microsoft/Google productivity tools.

Responsibilities can include:

Operational Leadership

• Oversee day-to-day operations of the surgery center and front office.
• Manage patient flow, scheduling, pre-op/post-op coordination, and resource allocation.
• Ensure compliance with all safety, infection control, and accreditation standards (AAAASF / Quad A / CDPH / HIPAA / OSHA).
• Maintain equipment maintenance logs and ensure timely service of all critical systems.
• Conduct regular spot checks on patient flow, communication logs, and system access to ensure no client data breaches or foul play.
• Keep the center survey ready at all times and lead readiness for accreditation renewals or inspections.

Governance, Confidentiality & Compliance

• Uphold strict confidentiality of systems, data, and client information.
• Protect marketing and CRM-generated leads to ensure they remain within the company ecosystem and are not leaked or diverted to independent contractor surgeons.
• Conduct periodic audits to verify compliance with data security and confidentiality agreements.
• Escalate and address any breaches or irregularities immediately and discreetly.
• Support the Managing Director in maintaining internal controls and regulatory documentation.

Team Management & Performance

• Lead, mentor, and develop a high-performing administrative and clinical team.
• Approve and manage staff timesheets, attendance, and payroll submissions in accordance with company policies.
• Conduct annual performance reviews, setting measurable goals and improvement plans.
• Build a culture of accountability, respect, and continuous improvement.
• Address performance or behavioral issues directly and constructively—including with surgeons, independent contractors, and staff—while maintaining professionalism and fairness.
• Not afraid of healthy confrontation, able to mediate disputes and protect company standards and integrity.

Financial & Business Operations

• Manage budgets, purchasing, and vendor relationships under the direction of the Managing Director.
• Track and report weekly KPIs (OR utilization, consult-to-book ratio, cancellations, DSO, and revenue metrics).
• Drive efficiency through continuous process improvement and resource optimization.
• Support monthly and quarterly business reviews, vendor negotiations, and financial forecasting.

Growth & Strategic Development

• Partner with marketing and patient advisors to maximize patient conversion, retention, and satisfaction.
• Safeguard marketing-generated customers and ensure transparent reporting of all consults and bookings.
• Collaborate with leadership to implement best practices across upcoming acquisition sites.
• Be willing and available to travel within the U.S. to support new site launches, audits, or integration projects. Travel, lodging, and related expenses (T&E) will be covered by the company in accordance with company policy.

This position is a long-term contract with the potential of conversion. The compensation for this roll is from $40 - $48 per hour.

Job Tags

Similar Jobs